Frequently Asked Questions

Everything you need to know about your JW PEI order.

What materials are used in JW PEI products?

JW PEI is committed to sustainable fashion; our products are crafted using high-quality vegan leather and recycled plastic bottles, ensuring luxury aesthetics without the animal cost.

How long will it take to receive my order?

Standard shipping typically takes 7-15 business days, while express shipping options are available for delivery within 3-7 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for most items in their original, unused condition with all packaging intact. Please note that certain sale items may be final sale.

Do you ship internationally?

Yes, JW PEI ships to over 100 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.

How can I track my package?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible payment options like Klarna and Afterpay in select regions.